Shipping policy

At Sasty Deals, we aim to provide a simple, reliable, and convenient delivery experience. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. ORDER PROCESSING

Orders are processed after successful order confirmation and payment, where applicable.

We generally aim to process orders within 1–3 business days.

Processing times may vary depending on product availability, order volume, weekends, public holidays, or other circumstances.

Orders placed on weekends or public holidays may begin processing on the next business day.

If there is a significant delay in processing your order, we will make reasonable efforts to contact you using the information provided with your order.

2. SHIPPING WITHIN PAKISTAN

Sasty Deals currently offers delivery within Pakistan.

Delivery availability may depend on the destination and courier coverage in your area.

Shipping charges, where applicable, will be displayed during checkout or communicated before order confirmation.

3. ESTIMATED DELIVERY TIME

After an order has been processed and handed over to the courier, estimated delivery times are generally:

Major cities: 2–5 business days
Other areas: 3–7 business days
Remote areas: Delivery may take additional time depending on courier coverage.

These delivery times are estimates only and are not guaranteed.

Actual delivery times may vary due to courier operations, weather conditions, public holidays, high order volumes, road conditions, or circumstances outside our reasonable control.

4. SHIPPING CHARGES

Shipping charges may vary depending on:

Delivery location
Order size or weight
Shipping method
Courier charges
Promotional offers

The applicable shipping charges will be displayed during checkout where available.

If free shipping is offered as part of a promotion, the terms and conditions of that promotion will apply.

5. ORDER TRACKING

Where tracking is available, Sasty Deals may provide you with a tracking number or shipment information after your order has been dispatched.

You can use the tracking information provided to monitor your shipment through the relevant courier service.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

6. DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House or building number
Street or road
Area or locality
City
Province
Postal code, where applicable
Valid telephone number

Sasty Deals is not responsible for delivery problems caused by incorrect, incomplete, or inaccurate information provided by the customer.

If a shipment is returned to us because the delivery address was incorrect or the recipient could not be reached, additional delivery charges may apply for re-delivery.

7. FAILED OR MISSED DELIVERY

If the courier attempts delivery but cannot complete the delivery because the customer is unavailable, unreachable, or otherwise unable to receive the order, the courier may make additional delivery attempts or return the package to us according to its procedures.

Customers should remain available at the provided contact number and cooperate with the courier to facilitate delivery.

8. SHIPPING DELAYS

Delivery dates and times provided by Sasty Deals or our courier partners are estimates.

We are not responsible for delays caused by circumstances outside our reasonable control, including:

Severe weather
Natural disasters
Road closures
Public holidays
Strikes or labor disruptions
Courier delays
High order volumes
Transportation problems
Security restrictions
Government restrictions
Incorrect customer information
Other unforeseen circumstances

If we become aware of a significant delay, we will make reasonable efforts to provide an update.

9. DAMAGED PACKAGES

If your package appears damaged when delivered, please inspect it as soon as possible.

If the product inside is damaged, contact Sasty Deals promptly and provide:

Your order number
Photographs of the package
Photographs of the damaged product
A description of the issue

We will review the matter and determine the appropriate resolution in accordance with our Return & Refund Policy and applicable law.

10. LOST OR MISSING ORDERS

If your order has been marked as delivered but you have not received it, please contact us as soon as possible.

We may contact the courier to investigate the shipment.

Customers should provide accurate delivery information and cooperate with any investigation required by the courier.

11. CASH ON DELIVERY

Where Cash on Delivery (COD) is available, customers must provide accurate contact and delivery information and be available to receive the order.

We reserve the right to restrict or refuse COD orders where there is a history of failed, refused, or fraudulent deliveries.

Any applicable COD charges will be displayed or communicated before order confirmation.

12. INTERNATIONAL SHIPPING

Sasty Deals currently provides delivery primarily within Pakistan.

If international shipping becomes available in the future, applicable shipping charges, delivery times, customs duties, taxes, and other requirements will be communicated before or during checkout.

Customers receiving international shipments may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

13. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update or modify this Shipping Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

You should review this policy periodically for the latest information.

14. CONTACT INFORMATION

If you have questions about your order or shipping, please contact us:

Sasty Deals

Email: sastydealz@gmail.com

Phone: +92 309 1650385

Address:
New College Road,
Taunsa, Dera Ghazi Khan,
Punjab, Pakistan

We will make reasonable efforts to assist you with shipping-related questions and delivery issues.